Solutions
AI solutions for every commerce workflow
From first visit to repeat purchase — automate the workflows that matter most to your revenue.
Most stores lose revenue in the gaps between systems: a sizing question nobody answers at 11pm, a cart abandoned because shipping cost was unclear, a COD order that comes back undelivered, a returns query that sits in an inbox for two days.
COMAI covers those gaps with five specialised agents that share the same store context. Pick the workflows that hurt most today and add the rest as you grow — every plan runs on the same platform, so nothing needs re-implementing later.
AI Sales Agent
An AI sales agent for your store answers product questions with real catalogue and inventory data, then moves the customer toward checkout. It recommends alternatives when something is out of stock, explains sizing and materials, and follows up on abandoned carts across web chat and WhatsApp.
Product Recommendations
Guide visitors to the right product instantly.
Guided Checkout
Reduce friction from browse to purchase.
Upsell & Cross-sell
Increase AOV without pressure tactics.
WhatsApp Commerce
In India, WhatsApp is where customers actually message brands. COMAI connects through the WhatsApp Business API to answer questions, share catalogues, send order updates and recover carts — without a human watching the inbox overnight or during festival-season spikes.
24/7 Replies
Never miss a customer message again.
Cart Recovery
Recover abandoned carts via WhatsApp.
Catalog Sharing
Share products directly in chat.
Voice & COD Verification
Cash on delivery drives a large share of Indian e-commerce orders and most of its return-to-origin losses. COMAI places an automated confirmation call after a COD order, verifies intent and address, and flags orders the customer no longer wants before they ship.
COD Confirmation
Reduce RTO with automated verification calls.
Payment Reminders
Follow up on pending payments.
Delivery Updates
Proactive outbound communication.
Customer Support
Most support volume is a small set of repeated questions: where is my order, what is your return window, does this ship to my pincode. COMAI answers those from live order and policy data, and hands anything unusual to a human with the full conversation history attached rather than restarting the thread.
For a dedicated walkthrough of support automation — WISMO, returns, escalation and multi-channel inbox — see the AI customer support page.
Ticket Deflection
Resolve routine shipping, returns and policy queries without a human.
Multi-Channel
Email, chat, Instagram, Messenger.
Policy Answers
Returns, shipping, and warranty queries.
Analytics & Insights
Every conversation is a signal about why people do and do not buy. COMAI aggregates them into revenue attribution per agent, the questions that precede abandonment, and alerts when a pattern changes — a sizing complaint spiking on one SKU, or COD refusals climbing in a particular region.
Revenue Attribution
Track which AI recovered which revenue.
Conversion Insights
Identify bottlenecks in your funnel.
Anomaly Detection
Get alerted before problems cost you sales.