Shopify Integration
Connect Shopify with COMAI
Sync your catalogue and order data, then automate customer conversations, sales and support across WhatsApp and web chat.
COMAI connects to Shopify through a native app authorisation. Once connected, products, variants, inventory levels, customers, orders and abandoned checkouts sync automatically — so every customer conversation is grounded in live store data rather than a static FAQ.
From that connection, COMAI handles pre-purchase questions, order-status queries, returns and policy answers, abandoned-cart follow-ups, and COD verification workflows. The same customer context flows across WhatsApp and web chat.
This page covers how the integration works, what data syncs, and how to go live. For how the AI assistant uses that data day to day, see the Shopify AI assistant page.
What the Shopify integration syncs
The integration is bidirectional where commerce workflows require it: COMAI reads store data to answer customers accurately, and can trigger actions such as cart-recovery links and order-related follow-ups based on events from your Shopify admin.
Products & variants
Titles, descriptions, options, images and pricing for accurate product Q&A.
Inventory levels
Live stock so the AI does not recommend unavailable SKUs.
Orders & fulfilment
Order status and fulfilment data for where-is-my-order (WISMO) queries.
Customers
Purchase history for recommendations and follow-up context.
Abandoned checkouts
Triggers conversational cart-recovery workflows.
Collections
Merchandising context for bundles and complete-the-look suggestions.
How COMAI connects with Shopify
Most stores complete the technical connection in minutes. Configuration of tone, policies and channels typically happens over the next day or two before the first channel goes fully live.
1. Start free trial
Create a COMAI workspace and select Shopify as your commerce platform.
2. Authorise the app
Approve COMAI in your Shopify admin — standard OAuth app install.
3. Initial sync
Catalogue, inventory, customers and orders import automatically.
4. Configure policies
Add shipping windows, return rules and tone so answers match what you honour.
5. Activate channels
Enable web chat and/or WhatsApp — review first conversations, then widen scope.
Shopify use cases enabled by the integration
Each use case links to a dedicated page with more depth. The integration is the foundation; the workflows below are what brands typically activate first.
Customer support automation
WISMO, returns, shipping and policy queries answered from live Shopify order data.
WhatsApp automation
Catalogue sharing, order updates and cart recovery on WhatsApp using synced store context.
AI sales assistant
Product recommendations and guided selling grounded in your Shopify catalogue.
Abandoned cart recovery
Conversational follow-up when Shopify checkout abandonment events fire.
COD verification
Voice and WhatsApp confirmation on cash-on-delivery orders before dispatch.
Lead capture & qualification
Pre-purchase questions and follow-ups from storefront and chat channels.
Shopify → COMAI → WhatsApp → Customer
Indian Shopify brands lose sales when WhatsApp messages go unanswered overnight. With the integration connected, a customer who asks about sizing on WhatsApp gets an answer from live inventory. If they abandon checkout, COMAI can follow up on WhatsApp with a link back to their pre-filled Shopify cart. If they place a COD order, verification can run by voice or WhatsApp before the parcel ships.
One Shopify data layer powers every channel — the customer does not repeat themselves when moving from your site to WhatsApp.
Catalogue in chat
Share products and variants inside WhatsApp conversations.
Checkout links
Send customers back to Shopify checkout with context preserved.
Order updates
Proactive dispatch and delivery notifications via WhatsApp templates.
Payment links
Razorpay payment links in chat for prepaid conversion where configured.
Shopify + AI sales
When a visitor asks whether a product suits them, fits their budget, or ships to their pincode, the AI reads your Shopify catalogue and policies — not a script written last quarter. It can suggest alternatives when stock is low, explain variant options, and follow up if the customer leaves without buying.
Revenue attribution in COMAI ties conversations back to Shopify orders so you can see which interactions led to sales rather than only counting deflected tickets.
Product Q&A
Answers grounded in live variant and inventory data.
Recommendations
Substitutes, upsells and cross-sells from your catalogue.
Cart recovery
Follow-up on abandoned checkouts with objection handling.
Shopify customer support
The majority of support tickets on Shopify stores are repetitive: order status, return eligibility, delivery timelines, COD availability. COMAI resolves those from synced order and policy data and escalates exceptions to your team with the full thread attached.
See the dedicated AI customer support page for WISMO automation, escalation rules and multi-channel inbox detail.
WISMO automation
Order and fulfilment status from Shopify — not a generic FAQ.
Returns & exchanges
Policy answers matched to the SKU and order date.
Human handoff
Full conversation and order context on escalation.
Setup guide
Prerequisites: an active Shopify store (any plan that supports apps), a COMAI account, and — for WhatsApp — a number eligible for the WhatsApp Business API. Allow 48 hours for first-channel go-live including policy and tone review.
Prerequisites
Shopify store admin access, COMAI workspace, WhatsApp Business API number if using WhatsApp.
Connect
Install and authorise the COMAI app from your COMAI dashboard or Shopify app listing.
Verify sync
Confirm products, a sample order and inventory appear in COMAI before enabling automation.
Configure
Set shipping, returns, COD and tone; define escalation rules for edge cases.
Test
Run test conversations on web chat and WhatsApp; verify order-status and product answers.
Activate
Enable production channels; monitor transcripts for the first week and tune.
Frequently asked questions
Connect your Shopify store
10-day free trial. Sync in minutes, go live in 48 hours.