Case Studies
How brands run COM
Real customers on Shopify/WooCommerce stacks — mechanisms that transfer, without invented percentage lifts.
The pattern across deployments is consistent: routine conversation volume moves to the AI, the existing team handles exceptions with full context, and workflows like cart recovery and COD verification stop depending on overnight staffing.
Named brands below are COMAI customers. Detailed revenue percentages are omitted here until individually verified for public use — ask for a demo walkthrough of workflows that match your category.
Featured stories
Way2Derma (Skincare)
WhatsApp + store-connected product Q&A and cart recovery for a leaner support model.
Palatial Farms (Organic & Agriculture)
COD verification by voice and WhatsApp before dispatch, replacing hours of manual calling.
Exhale (Wellness)
Conversation themes driving PDP fixes; AI for tier-one support alongside the human team.
Brands running COM
COMAI works with D2C, healthcare, agriculture and wellness brands across India.
Skincare & Derma
Way2Derma, Moon Derma
Agriculture & Organic
Palatial Farms, Sanch Farms
Health & Wellness
Exhale, GreenGainz, Triplecare
Food & Kids
Bebroot, Babylox
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