Cart Recovery
Abandoned cart recovery that answers the objection
Most carts are not abandoned over price. They are abandoned over an unanswered question — and a discount email does not answer it.
The standard recovery playbook is three emails and a coupon. It works on the subset of shoppers who left over price, and margin-erodes every sale it wins. It does nothing for the larger group who left because something was unclear: whether the size runs small, when it would actually arrive, what the return window is, whether COD is available on their pincode.
COMAI recovers carts conversationally. It reaches out on WhatsApp or web chat, asks what held the customer back, answers from live product and shipping data, and sends a link straight back to a pre-filled checkout. Where a discount genuinely is the right lever, it can offer one — but it is the last resort rather than the opening move.
Because the same agent handles pre-purchase questions, the recovery conversation is a continuation of the original one rather than a cold marketing touch.
How conversational recovery works
Detect
Cart abandonment picked up from your store in real time.
Reach out
WhatsApp or web chat, on the channel the customer used.
Diagnose
Ask what stopped them instead of assuming price.
Resolve
Answer sizing, delivery, returns or COD questions from live data.
Close
Send a link back to a pre-filled checkout.
Learn
Aggregate the objections so you can fix the product page.
The same signal fixes the funnel
Every recovery conversation records why someone hesitated. In aggregate that becomes the most direct feedback you have on your own product pages — a sizing complaint concentrated on one SKU, or delivery-window confusion for a particular region.
Fixing those causes reduces abandonment at source, which is worth more than recovering it after the fact.
Objection reporting
See the reasons behind abandonment, ranked.
SKU-level signal
Spot the products where hesitation concentrates.
Revenue attribution
Know exactly which conversations recovered which orders.