COD & RTO
COD verification before you ship, not after
Every refused cash-on-delivery order costs you both legs of shipping and the packaging. Confirming intent first is the cheapest fix available.
Cash on delivery drives a large share of Indian e-commerce and most of its return-to-origin losses. A refused COD parcel is not a neutral outcome: you pay forward freight, return freight, packaging and handling, and the stock comes back having earned nothing.
COMAI places an automated confirmation call after a COD order is placed, verifies that the customer still wants it and that the address is correct, and flags orders to hold before they enter the courier network. Customers who do not answer the call get a WhatsApp follow-up, and those willing to switch can be offered a prepaid payment link instead.
The economics are simple: a call costs a rupee or two, a failed delivery costs a hundred times that.
How verification runs
Voice confirmation
Automated call in the customer's language after checkout.
Address check
Confirm and correct the delivery address before dispatch.
WhatsApp fallback
Unanswered calls followed up in chat.
Prepaid conversion
Offer a payment link to customers happy to switch.
Hold flags
Unconfirmed orders flagged before they reach the courier.
Pattern reporting
See where refusals concentrate by region and SKU.
Shifting COD to prepaid
Verification is the point of maximum leverage for converting a COD order to prepaid: the customer has already decided to buy and is on the phone. Offering a small incentive to pay now removes the RTO risk entirely on that order.
Not every customer will switch, and pushing too hard costs you the sale. The value is in asking the ones who are willing.
Timed at intent
Asked while the purchase decision is fresh.
Instant payment link
Razorpay link sent in the same conversation.
No pressure fallback
Order proceeds as COD if the customer declines.